Shipping policy


EarthToYou — Shipping and Delivery Policy

Last updated: 01 August 2026

This Policy forms part of our Terms of Use and applies to all orders placed on www.earthtoyoufoods.com. Orders placed through Amazon or any other marketplace are governed by that platform's own shipping and returns policies.

  • Sold By: RASA Organic Farms LLP, 402, Plot No B6, Ganeshkripa, Moti Marg, Bapu Nagar, Jaipur, Rajasthan 302015, India
  • GSTIN: 08ABLFR5908G1ZV
  • FSSAI Licence No.: 12225026001977

At a Glance

  • We ship across India. Orders are usually dispatched within 1–2 business days.
  • Report any damaged, incorrect, missing or expired item within 72 hours of delivery.
  • For food safety reasons, opened packs and change-of-mind returns cannot be accepted.
  • Approved refunds are initiated within 3 business days and reach you within 3–7 business days thereafter.

Where We Deliver

We currently ship across India to all serviceable PIN codes. You can check serviceability by entering your PIN code at checkout. We do not currently ship internationally. Some remote locations may be unserviceable or subject to longer transit times.

Order Processing

Orders are processed on business days (Monday to Saturday), excluding public holidays. Orders placed before 4:00 PM IST on a business day are usually dispatched within 1–2 business days. Orders placed after that time, or on a Sunday or public holiday, are processed on the next business day.

During festive periods, sale events and other periods of high demand, processing may take longer. We will notify you if there is a material delay to your order.

Shipping Charges

  • Standard shipping: ₹100 per order.
  • Free shipping on all prepaid orders above ₹699.
  • Cash on Delivery, where available, carries an additional handling fee of ₹50.

Applicable charges are displayed at checkout before you confirm payment.

Delivery Timelines

Estimated delivery times from the date of dispatch:

  • Jaipur and within Rajasthan: 1–3 business days
  • Metro cities: 2–5 business days
  • Rest of India: 5–9 business days
  • Remote locations, the North-Eastern states, Jammu and Kashmir, Ladakh, and the Andaman and Nicobar Islands: 7–12 business days

These are estimates provided by our logistics partners and are not guaranteed. Delivery times may be affected by weather, local restrictions, courier operational issues or other circumstances beyond our control.

Tracking

Once your order has been dispatched, we will send tracking details by email, SMS or WhatsApp to the contact details provided on the order. Tracking information may take up to 24 hours to become active on the courier's system.

Delivery Partners

We dispatch through third-party logistics partners including Delhivery, Blue Dart, Shipway and India Post. Once a shipment has been handed over, delivery is performed by the courier and is subject to the courier's operating procedures.

Address Accuracy

Please ensure that your delivery address, PIN code and phone number are complete and accurate. We are not responsible for delays or non-delivery caused by an incorrect or incomplete address, or by an unreachable phone number. Address changes can only be accommodated before dispatch. Please contact us immediately at orders@earthtoyoufoods.com if a change is required.

Failed Delivery and Returns to Origin

Couriers typically attempt delivery up to 2 times. If delivery fails because the address was incorrect, the recipient was unavailable across all attempts, or the recipient refused acceptance, the shipment will be returned to us.

For prepaid orders returned to origin, we will refund the order value after deducting the actual forward and return shipping costs incurred. For Cash on Delivery orders returned to origin, we may require prepayment on any future order.

Delays Beyond Our Control

We are not liable for delays arising from acts of God, natural disasters, strikes, transport disruption, regulatory restrictions or other force majeure events. In such cases we will keep you informed and will work with our courier partners to deliver as soon as reasonably possible.

Storage and Shelf Life

Our products contain no artificial preservatives. To maintain freshness and quality:

  • store in a cool, dry place away from direct sunlight;
  • keep the pack tightly sealed using the zip lock, or transfer the contents to an airtight container after opening;
  • consume within 30 days of opening; and
  • refer to the "best before" date printed on each pack.

We ship products with a minimum of two-thirds of their shelf life remaining. Products that have not been stored in accordance with these instructions are not eligible for return under our Returns Policy.

Need Help?

For any shipping query, contact us at orders@earthtoyoufoods.com or on WhatsApp at +91 6378184595.