Refund policy


EarthToYou — Returns, Refunds and Cancellation Policy

Last updated: 01 August 2026

This Policy forms part of our Terms of Use and applies to all orders placed on www.earthtoyoufoods.com. Orders placed through Amazon or any other marketplace are governed by that platform's own returns policies.

  • Sold By: RASA Organic Farms LLP, 402, Plot No B6, Ganeshkripa, Moti Marg, Bapu Nagar, Jaipur, Rajasthan 302015, India
  • GSTIN: 08ABLFR5908G1ZV
  • FSSAI Licence No.: 12225026001977

Cancellation by You

You may cancel an order at no cost at any time before it is dispatched. To cancel, email orders@earthtoyoufoods.com quoting your order number, or use the cancellation option in your account. Once an order has been dispatched it cannot be cancelled; please refer to the returns section below.

Cancellation by Us

We may cancel an order in the circumstances set out in our Terms of Use. Where we cancel an order, you will receive a full refund of any amount paid, including shipping charges, within the timelines set out below.

Why Food Returns Are Treated Differently

Our products are packaged food items. For reasons of food safety and hygiene, we are unable to accept the return of products that have been opened or used, or that have left our control and cannot be verified as unadulterated. This restriction is standard practice for packaged food and protects all our customers.

This does not affect your statutory rights. In accordance with the Consumer Protection (E-Commerce) Rules, 2020, we will always accept a return, or provide a refund or replacement, where the product delivered is defective, deficient, damaged, spurious, expired, or does not match the description or features advertised.

What Is Eligible for Return, Replacement or Refund

We will replace or refund your order where:

  1. the product arrived damaged, crushed, leaking, or with compromised packaging;
  2. the product seal or tamper-evident band was broken on arrival;
  3. you received an incorrect product or an incorrect quantity;
  4. an item was missing from your order;
  5. the product was expired on arrival, or had less than one-third of its shelf life remaining at the time of delivery; or
  6. the product is materially different from its description on the Website.

What Is Not Eligible

We are unable to accept returns where:

  1. the pack has been opened or partially consumed, except where a genuine quality issue is evident;
  2. the reason given is a change of mind, or a dislike of the taste, flavour or texture;
  3. the variation complained of falls within the normal batch-to-batch variation in colour, size, texture or appearance of natural agricultural produce;
  4. the request is made after the reporting window set out below;
  5. the product has not been stored in accordance with the storage instructions printed on the pack; or
  6. the product was purchased from a marketplace or from a seller other than us.

Reporting Window

Please report any issue within seventy-two (72) hours of delivery. Claims raised after this window may not be accepted, as we are unable to verify the condition in which the product was received.

Unboxing Evidence

We strongly recommend recording a single continuous unboxing video from the point at which the outer packaging is opened. For claims relating to damage, missing items, incorrect items or tampering, a clear unboxing video substantially speeds up resolution, and for missing-item claims it may be required.

How to Raise a Claim

Email orders@earthtoyoufoods.com or send a WhatsApp message to +91 6378184595 with the following:

  • your order number and registered contact details;
  • a description of the issue;
  • clear photographs of the product, of the batch code and expiry date printed on the pack, and of the outer shipping packaging; and
  • the unboxing video, where available.

We will acknowledge your claim and issue a ticket number within forty-eight (48) hours.

Assessment and Outcome

We will review your claim, usually within 3 business days of receiving all the information required. We may request additional photographs, or ask you to return the product. Where a return is required, we will arrange and pay for a reverse pickup if your PIN code is serviceable, or reimburse reasonable return courier charges if it is not.

Where a claim is accepted, you may choose either a free replacement of the affected item or a full refund of its value. Where the entire order is affected, shipping charges are also refunded.

Where a claim is not accepted, we will explain the reason in writing, and you may escalate the matter through our Grievance Redressal process below.

Refund Method

Refunds are issued to the original payment method used for the order. For Cash on Delivery orders, refunds are issued by bank transfer to an account that you nominate, or as store credit if you prefer.

Refund Timelines

Approved refunds are initiated within 3 business days of approval. Once initiated, the amount typically reaches you within:

  • UPI and net banking: 3–5 business days
  • Credit and debit cards: 5–7 business days
  • Wallets: 1–3 business days
  • Bank transfer for Cash on Delivery orders: 5–7 business days

Timelines after initiation are governed by your bank or payment provider and are outside our control. We will share a refund reference number on request.

Partial Refunds

Where only part of an order is affected, the refund will cover the affected items together with a proportionate share of the shipping charges, where applicable.

Grievance Redressal

If you are not satisfied with the resolution of your claim, please escalate the matter to our Grievance Officer.

  • Name: Mr. P. C. Jain
  • Designation: Grievance Officer, RASA Organic Farms LLP
  • Address: 402, Plot No B6, Ganeshkripa, Moti Marg, Bapu Nagar, Jaipur, Rajasthan 302015, India
  • Email: wecare@earthtoyoufoods.com
  • Telephone: +91 6378184595
  • Working hours: Monday to Friday, 10:00 to 18:00 IST

Complaints are acknowledged with a ticket number within forty-eight (48) hours, and we aim to resolve them within one (1) month.

You may also approach the National Consumer Helpline on 1915, the INGRAM portal at consumerhelpline.gov.in, or file a complaint through the e-Daakhil portal at edaakhil.nic.in.